TK Club Privacy Policy — How Your Data Is Kept Safe

1Introduction

TK Club understands how sensitive your personal information is. It's natural to wonder — before sharing anything online — where your data goes, who can see it, and whether it's truly safe. TK Club's Privacy Policy is designed to answer those questions directly.

This policy applies to the TK Club website (tkclub.my) and all its services. References to "TK Club" or "we" refer to the entity operating the platform. By using TK Club, you automatically agree to the terms of this Privacy Policy.

2What Information Is Collected

TK Club only collects information that is genuinely needed to operate the platform and serve its members. Requesting unnecessary data goes against TK Club's policy.

Information collected at registration

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Current address.
• Details related to your preferred payment method.

Information Collected During KYC Verification

• National ID (NID) or passport photo.
• Proof of address document — utility bill or bank statement.
• Proof of payment method ownership.

Automatically collected information

• IP address and device type.
• Browser type and operating system.
• Pages visited on the site and time spent on each.
• Gaming and betting history.
• Transaction details and timestamps.

3Why This Information Is Collected

TK Club uses the data it collects for specific purposes only. There are no grey areas — every piece of information has a defined and legitimate reason behind it.

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Legal obligations: To comply with KYC, anti-money laundering, and licensing requirements.
• Member Services: To help the support team resolve issues more quickly.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance to members when needed.
• Platform improvement: To analyse user experience and improve our services.
• Relevant Communications: To send you bonus and offer notifications based on your preferences.

TK Club never uses your information beyond these stated purposes. If data ever needs to be used for a new purpose, you will be informed beforehand.

4Data Storage & Security

TK Club uses industry-leading security technology to protect your stored data. Security is built into every layer of our data storage infrastructure.

• Encryption: All stored data is secured with AES-256 encryption. Data in transit is encrypted using TLS 1.3.
• Server Security: Multi-factor authentication (MFA) is mandatory for access to tk club's servers, which are monitored around the clock, 24/7.
• Access Controls: Only the staff member whose role requires it can access specific data. All access is logged.
• Payment Information: Banking or mobile banking details are not stored on tk club's servers — payments are processed directly through your chosen payment provider.
• Regular Audits: tk club's security measures are regularly audited by independent third parties.

5Third-Party Sharing & Disclosure

Tk club does not sell your data. However, limited information is shared with trusted third parties as necessary to operate the service. All such sharing is done for specific purposes and under strict contractual agreements.

Who your information may be shared with

• Payment Providers: bKash, Nagad, Rocket, or bank — limited information required to process transactions.
• KYC Verification Provider: For identity verification.
• Game Providers: Game studios including Pragmatic Play and Evolution — for the provision of gaming services.
• Technology Services: Cloud hosting and cybersecurity providers — for platform operations.
• Legal Authority: In response to a court order or a lawful request from a regulatory authority — TK Club is required to comply with the law.

Beyond the parties listed above, TK Club does not share your information with any individual or organisation. All third parties are bound by a formal agreement to use your data solely for the specified purpose.

6Cookie & Tracking Policy

TK Club uses cookies on its website. Cookies are small files stored in your browser that help the platform remember your preferences.

What types of cookies does TK Club use

• Essential Cookies: Required for login sessions, security, and core platform functionality. The site cannot operate properly without these cookies.
• Functional cookies: To remember your language preference, display settings, and personal preferences.
• Analytics cookies: To understand which pages get the most traffic, identify errors, and improve the platform.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect certain features, such as auto-login or saved preferences. tk club does not use any third-party advertising tracking cookies.

7Your Rights

As a tk club member, you have clear rights over your personal data. To exercise any of these rights, simply contact tk club's support team.

8Protection of Minors

Registration and participation by anyone under 18 is strictly prohibited at TK Club. Collecting data from minors — knowingly or otherwise — goes against everything TK Club stands for, and there are no exceptions.

Age verification is carried out at registration. If a user provides a false date of birth and this is later discovered, the account will be closed immediately and all associated data will be deleted.

If a parent suspects their minor child is using TK Club, please contact support@tkclub.my. TK Club will promptly close the account and delete all associated data.

9How Long Your Data Is Retained

TK Club does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the active account and up to 5 years after closure (licensing obligations).
• Financial Transaction Records: Up to 7 years as required by law.
• KYC documents: Up to 5 years after verification.
• Support Communication History: Up to 3 years from the last point of contact.
• Website Logs & Analytics Data: Up to 13 months maximum.

Once the retention period expires, tk club securely deletes or anonymises your data so that it can no longer be linked to you.

10Contact & Complaints

For any privacy-related questions, requests to exercise your rights, or complaints, please contact tk club:

• Email: support@tkclub.my — write "Privacy Request" in the subject line.
• Live Chat: Chat with us directly in Bengali on the tk club website.

Tk club aims to respond to all privacy-related requests within 30 business days. For urgent matters, reaching out via live chat may result in a faster resolution.

11Privacy Policy Updates

TK Club may update this Privacy Policy when needed — for example, when new services are launched, laws change, or security is improved.

For any significant changes, tk club will notify members in advance via email or an on-platform notice. Continued use of the platform after any changes constitutes your acceptance of the updated policy.